Replacement and refund policy

A lead is delivered the moment your payment is confirmed, so we can't take it back. Instead of refunds we replace leads that turn out not to be what we promised. This policy is part of our terms of sale (section 3).

1. When you get a free replacement

• all the vacancies in the requirement close within 7 days of your purchase, or
• a core detail we gave you was wrong: the employer, its hiring contact, or the vacancy itself.

Write to mathan@hesion.in within 7 days of the purchase, with the requirement you bought and what you found (the delivery email itself can't receive replies). We check it and, if it's confirmed, give you another requirement of similar size that you're allowed to buy, at no cost. It appears under My requirements and is emailed to you like the first one.

2. When we refund instead

Only if we have no comparable requirement to offer you within 14 days of confirming your claim, or if the law requires a refund.

3. How much you get back

The payment provider (PayPal, or Razorpay for companies in India) charges us for handling your payment, and doesn't give those charges back when we refund. A refund is therefore the price you paid minus what the provider charged us on that payment, from receiving it to sending it back: its fee on the payment, the currency conversion when your payment was converted to rupees and back, and any charge for the refund itself. We tell you the exact amount before we send it. It goes back to the PayPal account or card you paid with, in the currency you paid in.

One exception: if you were charged twice for the same lead, the second payment comes back in full, with nothing deducted.

If your delivery email doesn't arrive, the lead is still under My requirements, and we send it again when you write to us.

4. What isn't covered

• changing your mind after the lead was delivered;
• the employer not replying, choosing another supplier, or you not placing anyone;
• vacancies that close more than 7 days after your purchase;
• claims made more than 7 days after the purchase.

5. After a replacement or refund

With a replacement you keep the original lead too. If you were refunded, you must stop using the original lead's contacts and delete them. Questions: write to mathan@hesion.in.